Customer Support

Mockmate is powered by artificial intelligence and a proprietary algorithm that allows for any answer given to be graded based on recruiter-approved criteria. The questions are generated randomly in order to keep you on your toes and simulate real interviews. After answering some questions, you have acces to a dashboard that keeps your entire question history in a nice and tidy place, so you can see how you have done, and where you need to improve. If you have any specific questions, feel free to reach out to us (Contact us).

This is exactly what Mockmate is designed to do – help you improve. There are a couple of things you can do to help you improve. First, check out our blog. We share how to best answer interview questions better with our tips & tricks. Then, PRACTICE! If you are feeling stuck, you can focus on one category of questions and really hammer it home. Try to answer 5 or 6 questions in a row and see if you can find ways to improve your score. The more you practice, the better you will get!

Your answers are securely stored within our database. They are safely guarded by our security system and not shared with anyone unless you allow us to. We use the information from the answers that have previously been given to help us continually improve and perfect Mockmate’s functionalities so it more and more people can benefit from the tool. If you have more specific questions, please view our Privacy Policy and Terms and Conditions, or reach out to us.

Technology is wonderful, but there is always the risk of something breaking. If you are experiencing any difficulties, head over to our Support page or shoot an email to support@mockmate.com and we will fix it!

We are always around! We love connecting with our “mates” for any and all reasons, so don’t be shy and contact us.

License

Mockmate was initially born as a job interview simulator designed to help you practice your interview skills but has grown into a community of like minded people helping each other progress down their career paths. The entire Mockmate team has spent an enormous amount of time in your shoes preparing ourselves to ace a job interview. We know how difficult it can be to land a job, and we wanted to create something that is truly for the candidates – aka you!

Yes…for now. We want people like you to be able to use Mockmate as much as you want. We do incur costs though and will have to start charging at some point in the near future. We will do our best to keep the price as low as possible to maximize the number of people that will be able to use the platform. The good news is that if you have registered before we start charging, you will be able to continue using Mockmate for free. So sign up now!

A “mock interview” is another name for a practice interview and your “mate” is your friend. So if you are practicing your interview with your friend, that would make them your “Mockmate.” Get it?

This is our ultimate goal, but to be completely honest, nothing is currently 100% bias-free. Machines built by humans will inherently display some amount of bias that is held by the architect of the system. In the future, we hope to build something that will be flawlessly objective, but for now, we are focused on our tech reducing the amount of bias that goes into the interview and hiring process.