FAQ
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1. General Questions
Mockmate was originally created to help practice interview skills.
For job seekers we help with practice interviews. Applying for a job can be really tough. We know – our startup team has applied to literally hundreds of jobs.
And now, for companies we help enable faster hiring. Hundreds of applicants for one job, endless back-and-forth emails and admin, with AI. Need help with your hiring?
Well, we have a whole page to explain! See How it Works here.
Mockmate is powered by artificial intelligence and a proprietary algorithm to analyze interview answers and provides feedback based on your performance.
For candidates, questions are randomly generated just like a real interview.
After answering some questions, access the dashboard to see your question history in a nice and tidy place. Track how you’ve done and where you need to improve.
If you have any specific questions, feel free to contact us.
A “mock interview” is another name for a practice interview and your “mate” is your friend. So if you are practicing your interview with your friend, that would make them your “Mockmate.” Get it?
This is exactly what Mockmate is designed to do – help you improve. There are a couple of things you can do to help you improve.
First, check out our blog. We share how to best answer interview questions better with our tips & tricks.
Then, PRACTICE! Try to answer 5 or 6 questions in a row and see if you can find ways to improve your score. The more you practice, the better you will get!
Everything is safe & secure on our database.
If you’re practicing for a job interview (you’re a job seeker) then you and us can see your answers.
If you’re interviewing with a company using Mockmate, the company you interview with can access your answers.
We review all answers to help us continually improve and perfect Mockmate’s functionalities to improve it.
If you have more specific questions, please view our Privacy Policy and Terms and Conditions, or contact us.
Our vision is to help de-bias the hiring process.
Of course, nothing is 100% conscious and unconscious bias-free. Machines may inherently display some amount of biases, as they are built by humans.
In the future, we hope to build something that will be flawlessly objective, but for now, we are focused on our tech reducing the amount of bias that goes into the interview and hiring process. We do that by making interviewing traceable. To learn more, check out our blog, where we regularly post on biases.
We are here for you! We love connecting with our “mates” for any and all reasons, so don’t be shy. Contact us!
When logging in with email: No passwords here! We use passwordless authentication to configure your login, well, without a password.
After registering, to login, enter your email to receive a single-use passcode for each sign on. This is called a magic link through email, and we’re using it because it’s more secure.
Otherwise, login safely through your Google or LinkedIn accounts.
2. Help
Technology is wonderful, until it’s not. there is always the risk of something breaking. If you are experiencing any difficulties, head over to our Support page or email us and we will fix it!
To access the full features of Mockmate, allow your browser to access both the microphone and camera.
How can you do this? It depends on what browser you’re using. Here we have some basic instructions on how to enable your microphone and camera on the most popular browsers.
How to allow the microphone and camera on Google Chrome
- With Chrome open, click on the 3 dots symbol (
) in the top right corner of the window - Select “Settings”
- Select “Privacy and security” from the menu at the left
- Click “Site settings”
- Under the “Permissions” click “Camera”
- The default and recommended setting for this should be “Ask before accessing.” If it is set to “Blocked” click the button to the right to make it turn blue and have the description change to “Ask before accessing.”
- Click the back arrow to return to the previous screen.
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Click “Allow”
That’s it! Get to practicing those interviews!
How to allow the microphone and camera on Safari
- With Safari open, click on Safari menu > Preferences
- Select “Microphone”
- Select the current website “Mockmate-dev.herokuapp.com” (then the final name of the app)
- The default and recommended setting for this should be “Ask”. If it is set to “Deny” click it to turn and have the description change to “Ask”
- Click the close button (the red dot)
- When you return to use Mockmate, there will be a pop-up that looks something like this
- Click the “Allow” button
- Get to practicing those interviews!
How to allow the microphone and camera on Microsoft Edge:
- With Edge open, click on the 3 dots symbol (
) in the top right corner of the window - Select “Settings”
- Select “Site permissions” from the menu at the left
- Click “Camera”
- The default and recommended setting for this should be “Ask before accessing.” If the button to the right is not highlighted in blue, click it and activate this feature.
- Click the back arrow to return to the previous screen.
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Click the “Allow” button.
That’s it! Get to practicing those interviews!
How to allow the microphone and camera on Firefox
- With Firefox open, click on the 3 lines symbol (
) in the top right corner of the window - Select “Options”
- Select “Privacy & Security” from the menu at the left
- Scroll down to “Permissions”
- Next to the word “Camera” click “Settings…”
- If “https://mockmate-dev.herokuapp.com/” is listed there, click the dropdown menu next to it, and set it to “Allow”
- If it is not listed, make sure the box at the bottom next to “Block new requests asking to access your camera” is NOT checked.
- Click “Save Changes”
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Make sure the box next to “Remember this decision” is checked, and click “Allow”
That’s it! Get to practicing those interviews!
3. Microphone/Camera{-}
How to allow the microphone and camera on Google Chrome
- With Chrome open, click on the 3 dots symbol (
) in the top right corner of the window - Select “Settings”
- Select “Privacy and security” from the menu at the left
- Click “Site settings”
- Under the “Permissions” click “Camera”
- The default and recommended setting for this should be “Ask before accessing.” If it is set to “Blocked” click the button to the right to make it turn blue and have the description change to “Ask before accessing.”
- Click the back arrow to return to the previous screen.
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Click “Allow”
That’s it! Get to practicing those interviews!
How to allow the microphone and camera on Safari
- With Safari open, click on Safari menu > Preferences
- Select “Microphone”
- Select the current website “Mockmate-dev.herokuapp.com” (then the final name of the app)
- The default and recommended setting for this should be “Ask”. If it is set to “Deny” click it to turn and have the description change to “Ask”
- Click the close button (the red dot)
- When you return to use Mockmate, there will be a pop-up that looks something like this
- Click the “Allow” button
- Get to practicing those interviews!
How to allow the microphone and camera on Microsoft Edge:
- With Edge open, click on the 3 dots symbol (
) in the top right corner of the window - Select “Settings”
- Select “Site permissions” from the menu at the left
- Click “Camera”
- The default and recommended setting for this should be “Ask before accessing.” If the button to the right is not highlighted in blue, click it and activate this feature.
- Click the back arrow to return to the previous screen.
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Click the “Allow” button.
That’s it! Get to practicing those interviews!
How to allow the microphone and camera on Firefox
- With Firefox open, click on the 3 lines symbol (
) in the top right corner of the window - Select “Options”
- Select “Privacy & Security” from the menu at the left
- Scroll down to “Permissions”
- Next to the word “Camera” click “Settings…”
- If “https://mockmate-dev.herokuapp.com/” is listed there, click the dropdown menu next to it, and set it to “Allow”
- If it is not listed, make sure the box at the bottom next to “Block new requests asking to access your camera” is NOT checked.
- Click “Save Changes”
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Make sure the box next to “Remember this decision” is checked, and click “Allow”
That’s it! Get to practicing those interviews!
Chrome{--}
How to allow the microphone and camera on Google Chrome
- With Chrome open, click on the 3 dots symbol (
) in the top right corner of the window - Select “Settings”
- Select “Privacy and security” from the menu at the left
- Click “Site settings”
- Under the “Permissions” click “Camera”
- The default and recommended setting for this should be “Ask before accessing.” If it is set to “Blocked” click the button to the right to make it turn blue and have the description change to “Ask before accessing.”
- Click the back arrow to return to the previous screen.
- Complete the same process under the “Microphone” tab.
- When you return to use Mockmate, there will be a pop-up that looks something like this:
Click “Allow”
That’s it! Get to practicing those interviews!
